I'd like you to be happy with your purchase

If you have an issue with your purchase, please contact me. 

In the unlikely event that your purchase is damaged, where possible a replacement will be sent on receipt of the returned faulty item, suitably packed, and where appropriate a refund will be made for the return postage.

Refunds will not normally be issued just because you have changed your mind, but any complaints will be considered on their merits and dealt with within your statutory rights.